1. Support
  2. Accounts and Billing
  3. Widg.io Refund Policy
Updated: 11 February 2021

Widg.io Refund Policy


Widg.io offers a 30 day money back guarantee, to let customers fully evaluate our platform.


Getting a refund during the 30 day period

At any time during the first 30 days after payment, customers can cancel their account and will be refunded in full. During this initial 30 day period, we encourage users to contact our Support Team with any questions concerning our platform functionality, settings and the billing procedure of our service in order to establish the following:

  • The platform does exactly what the user requires;
  • The platform displays and works correctly on the user’s website and is compatible with the website’s general setup;
  • The customer understands the way the service works and the billing procedure;
  • The customer understands that subscriptions are recurring and will be automatically renewed at the end of the paid period.

By continuing to use the Widg.io platform following the end of the 30 day period, customers confirm the following:

  • They are familiar with the billing model;
  • They agree with the billing model and accept the terms of use;
  • They are generally satisfied with all the aspects of the service and consent to keep using it under the terms of use.


Getting a refund after the 30 day period

After the 30 day period is over, refunds are offered under the following circumstances:

  • Сustomer’s use-case is no longer supported due to the changes within our platform;
  • Сustomer is experiencing an issue or bug with our technology that cannot be fixed by our developers in less than two weeks


Refunds for the following reasons are NOT offered after the 30 day period:

  • Customers who no longer need to use the Widg.io platform, but didn’t cancel the subscription before it was renewed. Customers are solely responsible for cancelling their recurring subscription. Widg.io bears no obligations whatsoever in regard to timely cancellation of customers’ subscriptions;
  • Customers change their mind about using the Widg.io platform for reasons unrelated to the platform’s performance midway through the paid period and cancelled their subscription.


With all other reasons, no refunds are offered after the 30 day period as a matter of policy. In order to treat everyone equally, no exceptions will be made.